PRIVACY POLICY
Alemré Group Pty Ltd (Alemré Group, we, us or our) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with Alemré Group and its venues, including OLÉ LA VIDA, whether in person, through our websites, when making a reservation or enquiry, subscribing to our communications, attending an event or otherwise interacting with us.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us and may include:
– your name;
– email address;
– telephone number;
– booking and reservation details;
– dining preferences, special requests and information you choose to provide regarding dietary requirements or allergies;
– details relating to functions, events or other enquiries;
– transaction and payment-related information;
– gift card information;
– subscription and marketing preferences;
– competition or promotion entries;
– feedback, reviews and correspondence with us;
– information provided when applying for employment with us; and
– technical information relating to your use of our websites, such as your IP address, browser, device information, approximate location, referring website and website activity.
We will only collect sensitive information, such as health information contained in allergy or dietary information, where permitted by law, including where you provide or consent to us collecting that information for purposes such as accommodating your dining requirements.
You may choose not to provide certain personal information. However, this may affect our ability to provide particular services to you, such as processing a reservation, responding to an enquiry or accommodating a specific request.
2. HOW WE COLLECT PERSONAL INFORMATION
We generally collect personal information directly from you when you:
– make, modify or cancel a reservation;
– visit one of our venues;
– make an enquiry by phone, email, online form or in person;
– make a function or event enquiry;
– purchase a gift card or other product or service;
– subscribe to our mailing list;
– enter a competition or promotion;
– provide feedback or communicate with us;
– interact with our websites or digital platforms;
– interact with our social media accounts; or
– apply for employment with us.
We may also receive personal information from third parties where appropriate, including reservation and booking platforms, payment providers, people making a booking or enquiry on your behalf, event organisers, marketing platforms and other service providers.
If another person provides us with information about you, we will handle that information in accordance with this Privacy Policy.
3. HOW WE USE YOUR INFORMATION
We may collect, hold, use and disclose personal information for purposes including:
– managing restaurant reservations and enquiries;
– providing food, beverage, hospitality, function and event services;
– communicating with you about your reservation, enquiry or event;
– managing gift cards, transactions and payments;
– responding to questions, feedback and complaints;
– administering competitions, promotions and events;
– providing and improving our websites, venues, products and services;
– understanding how customers interact with our websites and marketing;
– maintaining the security of our websites, systems and venues;
– conducting internal administration and business operations;
– managing employment applications and employment relationships;
– complying with our legal and regulatory obligations; and
– sending marketing communications where permitted by law.
We may also use aggregated or de-identified information for business analysis, reporting and service improvement.
4. RESERVATIONS AND THIRD-PARTY SERVICES
We use third-party platforms and service providers to support our operations, which may include reservation and customer relationship management systems such as SevenRooms, as well as payment, website hosting, analytics, marketing and communications providers.
When you make a reservation, subscribe to communications or otherwise interact with these services, personal information may be collected by us and/or the relevant third-party provider.
Third-party providers may have their own privacy policies and terms governing their handling of personal information. We encourage you to review those policies where relevant.
5. MARKETING COMMUNICATIONS
Where permitted by law, we may use your contact details to send you news, offers, venue updates, event information and other marketing communications relating to Alemré Group and its venues.
We may communicate with you by email, SMS or other electronic means.
You can opt out of marketing communications at any time by using the unsubscribe facility included in the communication or by contacting us using the details below.
Unsubscribing from marketing communications will not prevent us from sending you service-related communications that are necessary to manage a reservation, transaction, enquiry or other interaction with us.
6. COOKIES, ANALYTICS AND ADVERTISING
Our websites may use cookies, pixels, tags and similar technologies to operate our websites, remember preferences, understand how visitors interact with our websites, measure website and marketing performance and deliver or measure advertising.
Information collected through these technologies may include:
– IP address;
– browser and device information;
– operating system;
– pages viewed and actions taken on our websites;
– referring websites or links;
– approximate location;
– date and time of access; and
– interactions with advertisements or marketing campaigns.
We may use third-party analytics and advertising services, including services provided by Google and Meta, where these technologies are implemented on our websites or in our marketing activities.
You may be able to restrict or disable cookies through your browser or device settings. Disabling certain cookies may affect the functionality of our websites.
7. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information where reasonably necessary for our business activities, including to:
– our employees and related entities;
– reservation and booking providers;
– payment processors and financial service providers;
– website, hosting and IT providers;
– email, SMS and marketing platforms;
– analytics and advertising providers;
– function and event service providers;
– professional advisers, including accountants, insurers and legal advisers;
– contractors and suppliers who provide services to us;
– government agencies, regulators or law enforcement authorities where required or authorised by law; and
– another entity in connection with a proposed or completed sale, restructure or transfer of all or part of our business.
We only disclose personal information for purposes connected with our business operations, where you have consented, or where otherwise permitted or required by law.
8. OVERSEAS DISCLOSURE
Some of the third-party platforms and service providers we use may store, process or access personal information outside Australia.
As a result, personal information may be disclosed to overseas recipients or processed using infrastructure located overseas.
Where practicable, we take reasonable steps in accordance with applicable Australian privacy laws in relation to overseas disclosures of personal information.
The countries in which overseas recipients are located may vary depending on the service providers we use. Further information about the location of particular service providers may be available by contacting us using the details below.
9. DATA SECURITY AND RETENTION
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically or in physical form and may be held by us or by service providers acting on our behalf.
No method of transmitting or storing information electronically is completely secure. While we take reasonable precautions to protect personal information, we cannot guarantee the security of information transmitted over the internet.
Where personal information is no longer required for a permitted purpose and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.
10. ACCESSING AND CORRECTING YOUR INFORMATION
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact our Privacy Officer using the details below. We may need to verify your identity before providing access to or correcting personal information.
In some circumstances permitted by law, we may be unable to provide access to certain information. If we refuse a request, we will provide an explanation where required by law.
11. PRIVACY COMPLAINTS
If you believe we have not handled your personal information appropriately or have breached the Australian Privacy Principles, please contact our Privacy Officer using the details below.
Please provide sufficient information for us to understand and investigate your concern.
We will consider your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Information about making a privacy complaint is available at the OAIC website.
12. THIRD-PARTY WEBSITES
Our websites may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of third-party services before providing them with personal information.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, information-handling practices or legal obligations.
The current version will be published on our website and the date of the most recent update will appear at the top of this policy.
14. CONTACT US
For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:
Privacy Officer
Alemré Group Pty Ltd
Shop B12, Little Stanley Street
South Brisbane QLD 4101
Australia
Telephone: (07) 3846 1201
Email: info@alemre.com
For further information about privacy rights in Australia, visit the Office of the Australian Information Commissioner website.
Last updated: 19 October 2026